【Abstract】 May 8, the reporter learned that since the beginning of the year, the State Grid Shenyang power supply companies and government departments in close contact, will create an international business environment into the daily production and management. At present, the Shenyang power grid main transmission grid completed from 220 kV to 500 kV boost transition, eliminating the Shenyang South and North power grid bottlenecks, a strong impetus to the economic and social development in Shenyang.

May 8, the reporter learned that since the beginning of the year, the State Grid Shenyang power supply companies and government departments in close contact, will create an international business environment into the daily production and management. On the one hand, strengthen the power grid construction, enhance the safety of power supply capacity; on the one hand, innovative service methods to create a harmonious environment for electricity. At present, the Shenyang power grid main transmission grid completed from 220 kV to 500 kV boost transition, eliminating the Shenyang South and North power grid bottlenecks, a strong impetus to the economic and social development in Shenyang.

Government and enterprises together, the main transmission grid to complete the boost transition

Building a strong smart grid, the power companies in the international business environment to build the basic, prerequisite work. In the government departments to support the same time, in the State Grid Shenyang power supply company's active struggle, the "three five" period, Shenyang power grid construction investment will reach 20.19 billion yuan, the investment scale of record highs.

Intimate service to ensure the safe supply of electricity

Shenyang power supply companies continue to strengthen the sense of active service, for the national key projects and local major projects to establish a green channel to meet the key projects demand for electricity. In order to meet the Sino-German (Shenyang) high-end equipment manufacturing industrial park construction needs, Shenyang power supply company to actively add the industry 220 kV power transmission project and its 66 kV delivery project, to ensure that the industrial park construction and follow-up development provided Strong power protection. For the BMW company's global partner - De Kesi Si Er (Shenyang) Auto Parts Co., Ltd. new plant construction of the power supply problems, Shenyang power supply company departments on-site office, timely solution to enterprises in the funds, supporting the construction and demand for electricity and other practical difficulties , A total of 3536 million yuan for enterprises to reduce the burden.

Innovation mechanism to create a harmonious environment for electricity

According to reports, the current Shenyang power supply company in the national grid within the first innovation to carry out "two centers" construction.

The establishment of industry expansion and expansion of joint operations center, to improve the efficiency of electricity. The implementation of "a card to start", that is, business users to provide business license (business sector pre-approval certificate), corporate registration certificate or organization code certificate, etc., residents to provide identity cards, driver's license and any other can start Electric process; electricity service links from 8 mergers, reduced to 3, that is, electricity applications and answers, the completion of acceptance and installation of electricity. High-voltage single-supply customers "to obtain electricity," the total length of time from 93 days to 80.66 days, of which the total length of control of power supply services from 48.18 days reduced to 32.12 days. Effective use of the "Internet +" concept, the customer can through the "handheld power" mobile phone, the customer can use the "handheld power" mobile phone, APP high and low pressure on the whole line of electricity, information initiative to remind and satisfaction evaluation; industry expansion equipment installed information throughout the publicity, and within the enterprise to carry out the whole part of the time limit monitoring. To achieve regional power grid information and customer power engineering key process node information throughout the open and one-stop query.

Create a power service command center to improve service efficiency. In the service command level, centralized dispatch of internal service resources, the national grid customer service telephone 95598, the National Energy Board complaints report phone 12398, Shenyang public service hotline 12345 and customer online business processing and other channels of customer demand for integration, centralized reception , Distribution, tracking and return visit. In the implementation of the service level, the rapid response to customer demands, the district power supply branch to achieve a high degree of convergence at the end of the camp, to create a dedicated team of customer managers to enhance the site integrated service capabilities, and effectively improve the repair efficiency, shorten the fault repair to reach the scene time, Time and power outage range. As long as the customer a phone, all the demands of power supply sector to solve.

It is understood that the end of May, Shenyang power supply company in Liaoning Free Trade Area Shenyang Area, Shen Fu Metro built supporting power supply services, so that a comprehensive extension of the power supply service without dead ends.